I have been going to this restaurant for the last 5 years with my boyfriend. The food and wine has never disappointed and the service excellent. Therefore I decided to take my sister as a treat for her birthday, and my mother. They never get to any decent restaurants and as I constantly rave about West 10 it was something they were both looking forward to.
Our visit was an absolute disaster! The food was fine and not one of us had a complaint about that. But the service would have embarrassed Basil Fawlty. The list of criticisms is endless but here are just a few:
One diner was sat on his own. He had obviously been drinking all day and there was no sign of his meal which I assumed he had already finished. He was absolutely wasted, shouted rather than talked to a group of women and his constant bad language was inappropriate. It was very uncomfortable for the few of us in the restaurant and the waitresses completely ignored the issue. A couple came into the restaurant and were seated on the table next to the drunk even though there were tables available everywhere (they were not busy, even though it was Saturday evening). I could not believe the waitress' choice. After 5 minutes the couple asked to be re-seated and the drunk got the message and left.
My sister and I shared a starter, which my sister liked and asked the waitress what was in it. She said she had no idea, went to grab a menu and tried to read the name of the dish out to us (which we already knew). Unfortunately it was foreign, she couldn't pronounce anything, giggled and gave up.
While I was still eating my starter (fork in mouth) the waitress came to me and asked me if I had finished? "Obviously not", I replied. She was quite put out and said that the chef had already finished our main course and it was now waiting on the side. So we were forced to allow her to take away our starter so the main meal could be served. The steak was excellent although I wouldn't usually eat steak but the choice on the menu was limited. There was no specials board, either. While I was eating another waitress kneeled on the empty chair next to mine, leant over me across the table to collect glasses to the extent that I had to move out of the way.
We asked to see the desert menu, which turned out to be at the bottom of the main menu that we had already seen. (There was a list of sandwiches available on this menu. Obviously they can't be bothered to produce a separate daytime and evening menu!) We actually wanted coffees, which didn't appear on the menu so I asked the waitress what coffees they served. Cappuccino, espresso or percolated she said. I asked if they could make an Irish coffee. No, she said.
I could go on but I won't. There didn't seem to be anyone in charge and I never saw the owner around so I assumed he was on holiday, unless he has moved on. I have to say we found it hilarious because the evening was so ridiculous.
I really do not know what has happened to this place. Whenever friends or family came to stay with us we would always take them to West 10. Whenever we had anything to celebrate my boyfriend and I went to West 10 but I have to say, never again!
We now have to find another favourite restaurant. Gutted!
We have 3 reviews of West 10.