Don't even know where to begin. We went to this restaurant today (me, my husband, and my 3-year-old daughter).
First I went to ask if they had a table available, to which they said it will be half an hour waiting, and I said that's fine, can you please book a table for us from next half an hour (it would be 7PM) and then I went downstairs.
I came back upstairs and he said it will be half an hour (if should have been 10 minutes, as I came back after 20 minutes). They gave tables to other people who came after us but not to us.
We waited half an hour and told about 3 waiters that we were ready to order but no one wanted to take the order. Finally after ordering, to one of most rude staff, we waited for our starters. However, they came out quickly but only 2 of them (out of 3). We had to remind them to get the 3rd starter.
Then we had to remind them for the main course a few times and most of the staff just ignore you there as if you are not talking sense.
There was a problem at another table, as they were complaining about the food and service, so all the staff got busy there.
Eventually the food came out. It was average at best and of course over-priced. There is no children's menu so you have to order a big meal for kids.
Then after eating a bit (because by then we were frustrated and wanted to get out), we went to the till to make a payment. Our bill was incorrect and there were a few alcoholic drinks on the bill that we did not order, and the prices of the food were incorrect. When I questioned it, they were adamant that the prices are correct and I had to show them on the menu. For the drinks I had to prove somehow that it was not us who ordered the drinks (most bizarre). They went to our table to check the glasses. Staff at the till had to get 3 tries to correct the bill.
When the manager / owner came to the till, I just politely said that you guys need to do something about the customer service, to which he snapped and said "I don't want to argue with you and I don't need your opinion. Other table was being an idiot so I don't need it from you, too." I was absolutely shocked at this reaction. He was just so rude and ill-mannered.
If you enjoy being ill treated, this place is definitely for you, else don't even bother!
We have 12 reviews of Wong Ting.