My family and I went to Akbar's for a family meal at the Rotherham branch. We all had travelled from far including Newcastle, Preston and Birmingham.
I have been to so many restaurants across the country, but the service here was a total sham.
Waiters brought the food at all the wrong times, pickle tray came after we had eaten the starters, main meals didn't come out all at once.
Every time we tried to get a waiter's attention it was such an effort. However, despite all this, this is not what my main concerns were. A customer had an epileptic fit whilst sat at the table, luckily they were two doctors dining in the restaurant at the time who were more than helpful, and may have even saved the lady's life.
However, the staff didn't help, there was no manager in sight, there was no staff member who was first aid trained, no staff member who made other customers feel comfortable, no one who reassured everyone that everything was in control. Absolutely astonishing that a restaurant who deal with the public at all times had nothing in place for an emergency situation. One of the doctors who helped was dining with us, our total meal was interrupted we had no words of thanks from any staff member, let alone a manager.
That's not all. Since our visit 7 out of 16 members of my family have had food poisoning, which rings alarm bells in my mind.
Totally put off by this whole experience.
We have 15 reviews of Akbar's.