Sheffield Restaurant Reviews (Page 31)

I'm embarrassed to call this an Indian restaurant. I help to manage one of my parents' Bangladeshi restaurants in the West Midlands and couldn't believe the low standards that Butlers let things run at. Butlers served cold, sub-standard food and staff weren't friendly. Complete disappointment!

We have 16 reviews of Butlers Balti House.

Got my son a Happy Meal from this drive through last night. Took it him home and when he opened it there was a weird looking hairy thing, like a big cat hair on his chips. I called what I thought was the right restaurant and spoke to a lovely manager who offered me a replacement meal. I explained my son was grossed out and he did not want another Happy Meal but could I bring it back down and get a refund. He said no problem and asked me to send him photos, which I did. I asked him if I could return the next night as I don't live in the area, but I would save the meal and bring it. He said no need, just bring your receipt and ask for me.

Tonight I have returned to McDonald's, Penistone Road, and unfortunately the guy I spoke to doesn't work there. I'd rung the number off the Internet but it had obviously been the wrong branch. Well to my shock the rudest, most obnoxious member of staff, called Simon, said I don't care what this other guy has said we don't refund, we replace the meal. I explained that my son doesn't really fancy another Happy Meal after he found a foreign body. I asked if he could ring the other branch, I had the guy's name, his email address, the photos, and of course my receipt. No I won't, he said. I said but my son's food had a foreign body in it and you won't refund, it was inedible! Don't care, and he just got cockier and cockier and appeared to enjoy trying to make me look a fool in front of other staff and members of the public.

I refused his offer of seeing his manager, as it was obvious it had been discussed, as it was cut-and-dried. I just said I will take it further, which I'm looking into now.

I don't no what I'm more shocked about, the fact that my son finds a foreign body in his food therefore it's inedible and they say I'm not entitled to my money back, or the guy's attitude towards me. There was just no need for his behaviour. As if finding something like that isn't disgusting enough, which you really wouldn't expect from McDonald's, but then to be met with disgusting behaviour on the back of it! I'm truly gobsmacked!

We have 12 reviews of McDonald's.

Very nice food but very odd experience.

Shortly after ordering they came back and said they'd run out of rice, so we ordered other things (some of which, to be fair, was on the house) then the food came. We had one lot of rice and then half way through eating they brought another one saying it was on the house.

An interesting experience, excellent food and friendly (and friendly albeit slightly embarrassed staff) just bit of an odd experience, which may be a very rare and one-off occurrence.

We have 4 reviews of Viraaj.

Ordered takeaway from here last Saturday. I was told it would be a 1-hour wait on delivery. My food eventually came after 2-and-a-half hours and endless calls to find out where my order was.

To top it off the driver totally short-changed me, turned his back counting it out gave me my change and hurried off by the time I realised he'd gone. Beware of the driver in the Ford Focus.

To be fair the food was good but I've been totally put off by the whole experience. Will not be ordering again.

We have 28 reviews of Chutney.

Went last night and the staff behaviour was disgusting. I had to leave early from a friend's birthday due to my son becoming ill. I tried to pay the bill before leaving. The woman told me I could not pay my bill 'til I had gone back to the table and get the number. I said I can't do that, I need to just pay the bill and go, as I need to get my son to hospital (which she could clearly see he was distressed). She refused to take the money, so I asked the man next to her, who was a manger, and I got the same attitude from him.

I work in the same line of work and in that given situation I would have told the person to hold on a minute whilst I check it for them whilst the other person sorted out what needs taking of the bill. Anyway, as they didn't want to take my money or help in any way I said it didn't matter I'll put the money in my fiend's account and she will pay before she leaves, and proceeded to walk off to go take my child to hospital. The woman and man followed me through the restaurant making a sense in front of all the customers. Then I told them how many times and how many different members of staff I had transferred the money in the account and my friend will pay the bill when she leaves. Just to add, the bill was all together on one anyway. So I carried on, left the building. Before I left the manger told me he was going to call the police and not to come back again. Then after this they go over to my friend whose party it was and started harassing them for the money whilst they were still eating. He had to tell them how many times he got the money and will pay it with his bill at end.

I think the customer service at this place is vile and the staff need to be trained a lot better or replaced. To be honest I am that disgusted with the behaviour of the staff I think I am definitely going to take the matter further.

We have 22 reviews of Cosmo.

We come in the Mossbrook Inn at least twice a week. We always have our Christmas dinner here. My partner says it is the best place ever. I have booked to go for his birthday Friday for a surprise. David, his wife, and all the staff are amazing. Such a lovely place to be.

We have 11 reviews of Mossbrook Inn.

I cannot even rate this place, I am disgusted as how we have been treated. On the 19th January we booked Cosmo to celebrate my son's birthday. There was five adults and three children, two aged twelve and a four-year-old. My granddaughter is twelve and was asked to stand against a wall to be measured. We were told she measured over the line and would have to pay full price of £16.00. She was so upset at the embarrassment and humiliation having to stand up in front all those people.

I was so upset, this ruined her daddy's birthday. We paid the bill and I asked to see the manager, who was a complete waste of time. I also noticed on the reviews that other people have had the same experience. In my opinion you are being discriminatory to tall children and not small and overweight children. My granddaughter might be tall but she is skinny.

It states in your policy that under 16s must be accompanied by an adult. She is twelve years old and still a child. I am going to challenge your policy through appropriate channels.

This is totally unacceptable, you are giving children an inferiority complex of their size.

We have 22 reviews of Cosmo.

We called into the Mossbrook just for a quick drink Saturday afternoon. Alistair served us our drinks and as always he is very friendly. After all the years we have been going there we find him to be a brilliant guy and he is a great asset to your company.

We have 11 reviews of Mossbrook Inn.

Marcos is an intimate small Italian bistro with an excellent menu. We have been coming here for a number of years and we have never had a bad meal. All the food is cooked fresh by the owner, who is also the chef, just how you like it.

It's not always easy to get a table at the weekends, and this speaks volumes, so be prepared to book. The staff are friendly and welcoming, you can take your own wine although they are licensed.

We think it's good value for money, great food with a cosy atmosphere. But don't take my word for it, try it yourself.

P.S. the ice cream sundaes are excellent!

We have 19 reviews of Marco's.

It's a must! Best curry in the United Kingdom. A truly hidden gem.

The chicken zal is a must, and the murgh sizzler as a starter is awesome.

We have 11 reviews of Akhtars.

A great, friendly place.

I felt very welcome and had great food.

We used for outside catering and I was very impressed.

We have 3 reviews of ChocoLatte.

Lovely pub, shame about the food.

Went for the first time for my 50th birthday, there were 15 of us. Some of the menu options we wanted were not available. When our food arrived, naan bread was missing from those who ordered curries. When we asked where it was we were told they didn't have any, and another member of our party had to ask for something that was missing from their plate.

Went again tonight. We wanted the Sunday lunch with beef and pork. Was told they had not got any, only chicken and turkey, so we ordered the turkey after being told there was a 45-minute wait. When it arrived it was cold and the turkey was not carvery turkey so we sent it back. When it was returned it was a lot warmer but looked like it had been thrown on the plate. To top it off, the table behind us who were just being served their meals had beef. When we complained she said we do have beef just not pork. Was not worth what we paid for it. Desserts were lovely but such tiny portions.

Went to pay and complained and they knocked the desserts off the bill.

Will not be returning... terrible.

We have 24 reviews of Phoenix Inn.

We called in here on 06/01/2018 knowing nothing about it. Despite the somewhat scruffy exterior and tired interior we were pleasantly surprised. The husband was very complimentary about the range of ale and I was impressed with the wine list.

The menu was interesting with some unusual options. Our food was freshly cooked, well presented and delicious. There was a very pleasant, friendly atmosphere and the service was friendly and efficient.

Definitely worth a return visit and a recommendation to seek it out if you are in the vicinity.

We have 2 reviews of George & Dragon.

My family and I went to Akbar's for a family meal at the Rotherham branch. We all had travelled from far including Newcastle, Preston and Birmingham.

I have been to so many restaurants across the country, but the service here was a total sham.

Waiters brought the food at all the wrong times, pickle tray came after we had eaten the starters, main meals didn't come out all at once.

Every time we tried to get a waiter's attention it was such an effort. However, despite all this, this is not what my main concerns were. A customer had an epileptic fit whilst sat at the table, luckily they were two doctors dining in the restaurant at the time who were more than helpful, and may have even saved the lady's life.

However, the staff didn't help, there was no manager in sight, there was no staff member who was first aid trained, no staff member who made other customers feel comfortable, no one who reassured everyone that everything was in control. Absolutely astonishing that a restaurant who deal with the public at all times had nothing in place for an emergency situation. One of the doctors who helped was dining with us, our total meal was interrupted we had no words of thanks from any staff member, let alone a manager.

That's not all. Since our visit 7 out of 16 members of my family have had food poisoning, which rings alarm bells in my mind.

Totally put off by this whole experience.

We have 15 reviews of Akbar's.

Well I have never been in such kind of place. Very lazy staff, they don't listen to what the customer needs. They don't ask at all if the food is alright or not. The food was all bland, no spices at all. Ordered something and food comes up with something else. They didn't even say sorry for their mistake. Restaurant was freezing, my god. Toilets were freezing as well. Moreover I have never seen staff like in that restaurant.

We have 20 reviews of Cutlers Spice.

Had Christmas lunch at Monk's Bridge Farm for the last 7 years. Food has always been good, but service was total chaos this time.

Table was booked for 12:00. Starter arrived at 12:40. Queued for main course for 35 minutes. Ordered sweet to take out before main course was finished, as taxi was booked for 14:30 and we wouldn't have had time to eat it.

Totally disappointed with service.

We have 26 reviews of Monk's Bridge Farm.

Started with garlic and tomato bread. Super! (It was no problem to change butter to oil, as dairy-free.)

Two fish finger sandwiches. Large portions. Very tasty. One turkey and cranberry sandwich. Again large.

Not too keen on the chips. We found a little too greasy and soggy. Having said thank we are looking forward to returning for pizza (one with just goat's cheese for dairy free), as the base on the garlic bread was amazing!

Great value for money.

Friendly staff.

We have 16 reviews of Waggon & Horses.

Had a fantastic New Year's Eve. Staff excellent, food delicious. Thank you to you all for giving us such memorable night.

We have 2 reviews of Little Italy.

My wife and I frequently eat from the carvery on Sunday evenings and it is my favourite carvery venue. Other family members have chosen from the non-carvery menu on occasion and have been a bit disappointed, but for me the carvery itself is as good as they get.

Particularly nice, too, is the fact that vegetables are all fresh, not frozen as in some carvery restaurants. I personally prefer my veg slightly under-cooked and crisp rather than overcooked and sloppy, so I don't go along with some earlier reviews about under-cooked veg! Yorkies, roasties and gravies are also great! Being able to pre-book tables is a relatively recent improvement, as we have had half-hour+ waits sometimes for a table in the past.

We will definitely continue to be patrons of this place for the foreseeable future!

We have 11 reviews of Bowshaw Inn.

Food isn't great at all. Everything tastes the same. Wouldn't return.

Staff were lovely, though.

We have 19 reviews of Smoke Barbecue.