This really is a review of 2 halves. We used to eat here at least once a week and often had takeaways as well. Food excellent, service very attentive and we were always looked after, hence it was a regular spot for us.
They started doing a Thursday night promotion, were Cobra was free and it fell in line nicely with a birthday party so I took a party of 12 for the night. The posters were prominently displayed both on the door going in and also on the front window of the restaurant - great offer so why not promote it!
We had a great night again yet when the bill came they'd charged us for the Cobras. I pointed out that this was free on a Thursday night and hence shouldn't be on the bill. I was told that, as we had not asked for free Cobras at the start of the night, they were chargeable. (Just to point out no mention of this on the posters.) I obviously argued this and after 15 minutes of to-ing and fro-ing and my threat that they either removed them from the bill or I wasn't paying any of it (I should point out that a certain amount of intimidation was also attempted by the staff as well) it was removed from the bill. However, for a known regular customer (actually for any customer) this was wholly inappropriate and unsatisfactory and managed to sour what should have been a great night of celebration.
The manager wasn't there on the night and I did think there was a certain amount of opportunism being shown by the under manager on the night so I went back on a subsequent occasion (not to eat) to point his out to the manager and give him an opportunity to rectify the matter. Unfortunately he simply wasn't interested and no apology was even forthcoming so we've never been back since.
I've relayed this story to a number of people now and have been surprised just how many others this has happened to.
A real shame but great benefit for another local-ish restaurant who now benefit from our custom.
We have 11 reviews of Akhtars.