Well where do I begin? We were introduced to The Crown and Cushion after my daughter moved to the area, we never had a bad meal and I did highly recommend this place to family and friends. We were impressed so much with the food and service that on New Year's Day 2016 we went to The Crown and Cushion for a meal and decided to book for Christmas dinner. We were advised by a member of staff that the Christmas dinners were a 3-course meal for £60 per head, we were not asked to pay any deposit at this point. We booked for 5 of us, we were contacted in November and asked to go in any pay the deposit, which we did.
We went for Christmas dinner, we would not normally eat out on Christmas day but thought we would give it a try this year. Well what a huge disappointment it was, so much so that I do not think I could eat at the Crown and Cushion again. My son-in-law wanted to order the venison and a member of staff informed him that it was very bloody, so he asked for this to be cooked longer than normal. My partner and son also ordered the venison, but they were happy to have this bloody. I ordered a prawn cocktail for my starter. There was barely any sauce so I had to ask for more sauce.
When the main meal came to our table the venison was not bloody, as the member of staff had advised, so my son-in-law was left eating a tough piece of meat because he was told it was very bloody and this was not the case.
I ordered the turkey dinner, which was very cold. I was also somewhat surprised to find an unwanted hair on my plate, which as you can imagine made me gip and I ended up leaving the Christmas dinner.
I did not want to complain at this point because it was Christmas day and I knew that if I said anything this would have put the rest of my family off their meal. So instead I left my meal and told my family I felt full with the starter. I then had to take my desert home with me, as I felt too sick to eat this, I just could not face anything else.
We then asked for the bill and I was shocked to see that they had charged us £69.95 per meal so I went to the tills to challenge the bill. I was told that after we had booked in January 2016, although we were told it was £60 per person, the price had actually gone up but no one had had the courtesy to contact us. They had all our contact details to inform us of this. I challenged the bill and they did end up allowing us to pay £60. I regret now not complaining about my meal, but did not at the time because I quite simply did not want to ruin my family's day.
I am just wondering how many other people who ate yesterday at the Crown and Cushion were charged £69.95 yet booked at £60 and also whether any other people found a hair on their food. I am extremely disappointed about this and it did actually ruin my Christmas day so just wanted to warn other people. I am not sure if the chefs wear hairnets but even so the staff fetching meals to the table do not and finding a hair on my food is a huge pet hate of mine and should never ever be allowed to happen.
We have 14 reviews of Crown & Cushion.