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Marco at Milano has to be one of Sheffield's hidden gems.

I arrived at Milanos at 10:30PM with family and friends for a post-theatre supper, in what is, in my opinion, one of the finest Italian restaurants in the country, with its chic contemporary exterior and interior design, ambience, friendly attentive staff and fabulous food.

I highly recommend anyone who is local or visiting Sheffield to experience and taste this piece of continental excellence.

Response to Sandra Heigold (Marco @ Milano 6/3/2010)

Myself, entire staff and other diners were appalled by your behaviour and overreaction to a lady bird flying onto one of your plates as you were finishing your starters.

In response to your comment stating that a manager refused to see you, this is false, as both of my front of house managers came to your table, apologised and informed you that you would not be charged for the starter.

However our gesture was then met by abuse on several occasions from your party. "I don't have to listen to this s**t.", "Go away from our table you're only a waitress."

These statements were confirmed to be true by other diners present. I can assure you that if I had been aware of the comments at the time you would have been asked to leave the restaurant immediately. Regardless of the rude remarks my manager then continued to ask you if you would like to continue with the meal.

You then asked to see myself (the owner). I immediately came out of the kitchen only to be told "bottom bar now". This confirmed to me I was dealing with extremely rude people. We then had a brief conversation, in which you gave me the impression that you would have continued the meal had it all been for free, making it clear that neither the customer service nor the insect was the issue at all. However, I did not feel this was reasonable. You then left without being charged for anything.

I felt it necessary to respond to you as I feel very strongly that no business or individual, even A MERE WAITRESS should be subject to such appalling behaviour and abuse.

The quality of food and the service is always excellent at Milanos. Staff particularly are always attentive and cheerful. In my opinion it is the best restaurant in Sheffield for food and atmosphere. The staff never rush you for your order and you can enjoy the bar area for a drink before your meal.

The food is modern Italian and the staff are very knowledgeable about the menu and will offer assistance if necessary.

I have been a chef and a waitress and Milanos would always be my first choice. I would happily eat there every week. Perfect place for dinner with family or friends and if you go during the week (Tuesday to Friday) they have a specials menu, which enables you to eat 1, 2 or 3 courses for a fixed price. The quality is the same as from the main menu. Puddings are delicious so save room for one!

In response to the last review for Milanos, I should like to say we eat at the restaurant regularly, the service and food are ALWAYS superb and the staff friendly and courteous.

We were also in the restaurant on Saturday 6th March, and the waitress was pleasant and was obviously trying to sort out the problem in a civilised manner, but the man in question was loud, would not listen and was very, very rude to her. He barely gave her a chance to speak, let alone resolve the problem. Another waiter came to speak to this group, he still continued to shout, the manager came to speak to them, away from the dining room, as by now this was spoiling the evening for the other dinners. This group were obviously just trying to get a free evening out by causing an unnecessary scene!

Saturday 6/3/2010 - met by a patio heater in reception - health and safety issue?

The starter and service of the staff were very good until one of our group had a beetle type insect crawling in his sauce. On reporting this to the staff we were told that they do tend to drop from the ceiling. Not accepting this we were then told by the waitress that our table was problematic and woodlice had been a problem on previous occasions.

It was not the actual insect that spoilt the evening but the reaction and attitude of the staff. The manager refused to come to our table to sort it out. I have no doubt the food is very good, but it is a pity I could not sample the main course.

Most restaurants practise damage limitation when dealing with dissatisfied customers, but not Milanos. Well done, you showed a total disregard to customer service and ruined my birthday treat. Evaluate and learn from the mistakes you made last night.

All the tills were down and the staff were using mobile phones and calculator to add the amounts up for the food.

Paid £1.99 for three extra Yorkshire puddings that were cold and hard. The steak and ale pie pastry was soggy.

We go regularly and I have never experienced a service like this before, it was unacceptable.

We had to queue for 15-20 minutes to order food and drinks because the tills weren't working. Had a hand written receipt and we had to queue to get the drink. One of the staff members also forgot one of the drinks.

We went to this restaurant for our wedding anniversary on the 3rd March.

Right from walking down the stairs and having the door opened for us the service was excellent. The staff were attentive and friendly without being intrusive. The food was quite simply some of the best we have had in the Sheffield area for some time.

This is a grill restaurant serving steaks, chicken and fish. All the food we had was very well presented, as you would expect from a restaurant of this quality.

Our bill came to £61, which included wine and we found this good value for money .

Well what can I say besides a lovely looking venue on the outside, however once you enter the venue that is where the disappointment begins.

We were greeted by a very, very agitated man indeed, he turned out to be the restaurant owner. We sat with our friends, who arrived prior to us. From beginning to end of our visit we were rushed through our meal and at no point did a member of staff ask how our meal was. We were told that we could not order extra noodles and advised by this agitated and odd man that we could not do so and that we were to eat another guest's at the table. At this point I thought that he was joking but when the meal did arrive we were indeed left to eat our friend's noodles. It was almost as if we were causing this man some sort of inconvenience by being there.

To be honest the food was over-priced and really very unimpressive. When we eventually dared ask for the bill it was marched across to us in the agitated style and plonked on our table. As a previous review of this restaurant describes, when we could not read the £109 bill, we asked the manager for direction, and at this point he chucked a pen, a calculator and paper on the table and told us to work the bill out ourselves. This indeed proved to be the final Canton Orchard straw.

Myself and other guests challenged his awful attitude, to receive a tirade of abuse from him. He raised his voice much to the shock of other parties in the restaurant. It was then pointed out to him that we were paying customers and this was in no way to treat members of the public who were there on their first, and indeed last, visit to his venue. At this point he walked away to be chased by a member of the waiting staff who told him to "calm down" and that we were being reasonable as to enquire what our bill actually said. He returned to the table to start shouting again and trying to grab my friend's card out of his hand.

We then advised the manager that we would not pay the bill in full due to the appalling customer service and the overall standard of the food, which is completely over priced for an incredibly small portion. After the card payment had been made the manager then proceeded to shout "get out" to the entire party on several occasions and further made a racist comment that cannot be repeated on this website, as consideration is currently being made as to whether or not to address this particular incident legally.

I should also add that one member of the party was a six year old child who had to be removed from the table by her mother due to the manager's aggressive manner.

Will never ever go back again and would never recommend this restaurant to anybody.

Called at the New India Garden on Saturday 20th February with four friends, two of whom live locally.

We had originally planned to eat at the Seven Spices Balti in Sheffield, but we diverted to the Garden, as it was closer to home for some.

Big mistake! Any restaurant that has to identify to its diners five completely different orders as they all looked identical is obviously not a good place to eat.

Food was very, very poor.

Glad I don't have to go back there, and if that's the standard that locals enjoy then I feel very, very sorry for them.

If you like a good curry give this place a miss!

We went to Zeugma last week on a lunchtime for probably my third visit. Every time I've been I have always been more than happy with the standard of food and service.

The food is Turkish I'd say and consists of kebabs of various types along with a good range of different starters. I just went for a chicken shish this time and was not disappointed. The kebabs are cooked over coals that give the meat a really good flavour combined with the marinade. It is served with some really well flavoured rice, a selection of salads and some flat bread. At £8.95 for the meal it is very good value.

The menu is extensive without reducing the quality of any of the food. This restaurant really is worth a visit, but probably not one for you if you're a veggie.

We went to Lokanta on 20th February 2010. As a party of four, two of us ordered two specials of lamb on a bed of aubergine. The order was misread by the chef, and we had to wait an extra 10 minutes for one of the dishes. The dish consisted of a white sloppy sauce with no taste of aubergine with small pieces of lamb in tomato sauce. As my partner said, it was like lasagne sauce without the pasta. When we told them how disappointed we were we expected some sort of response but were ignored.

As we paid and left we said again how poor the meal had been but we didn't receive even an acknowledgement of the fact we had had a poor, and overpriced, meal.

We think a restaurant can make the mistake of producing a dish that is not up to scratch. However, to refuse to acknowledge a complaint on several occasions shows a complete lack of service and, indeed, rudeness.

Unbelievably poor quality and high prices. £10 for ribs with no meat on, veggie burger was cold and processed rubbish, baked potatoes were cold and not fresh tasting. Salad is bit of limp lettuce and 2 pieces of tomato. Noisy and rushed - though service is efficient. For £10 per head you can do SO MUCH better in Sheffield.

I have eaten in Vito's throughout the last 10 years, during which the food and the welcome have always been excellent.

The menu is vast and varied and I haven't eaten a bad dish there yet.

I have an Italian friend who owns a restaurant in Sarzana, Northern Italy and Vito's is the only restaurant in Sheffield that I know of that produces real authentic Italian food like I have eaten in Italy.

The restaurant itself is much quieter than it used to be, which is a real shame, as the busier it gets the more it adds to the atmosphere. So if you do want to sample real Italian food then I recommend you try Vito's.

I made a reservation around a month in advance for 12 people on a Saturday night.

When we arrived the staff denied any knowledge of my reservation. They were rude, didn't apologise for their mistake and wouldn't allow us to have a drink at the bar area so we could wait until the rest of our party had arrived. AVOID.

Having had several good reports about Marco's from family and friends I chose this as the venue for my 30th birthday meal with friends. The food was varied and had lots to accommodate all dinners.

The ambience of the restaurant was very warm and relaxed, the staff were friendly. We all enjoyed the food and had 3 lovely courses with the guineafowl being a favourite!

Having made previous reference to the staff being friendly, the whole experience of Marco's was one of massive disappointment due to the lady who was heading up the service team as front of house. On arrival the greeting was one of confusion, rudeness and caused embarrassment to myself and my wife who had made the reservation.

Following this start to the evening and everyone in the party feeling the atmosphere from the front of house, to my astonishment she felt it appropriate to raise the issue of her staff making an error as though we had made the error when presenting me with bill. She did not have any point to what she was trying to say and I left the restaurant following a lovely meal with the thought that I would never return or recommend this restaurant due to one person. I would advise the management to make sure that they are fully aware of the influence on an evening the front of house can make.

For a restaurant that serves lovely food from an obviously talented chef, the front of house thoroughly and totally let the restaurant down!

My husband took me here for a Valentine's dinner this year.

The restaurant was cold, the starter and main course was served partly undercooked, and the dessert still frozen in the centre.

The wine list was very limited, and all evening had to pour it ourselves. Don't mind doing this but the only way we could reach where it was situated was to get up out of our seats, which doesn't fit in with the romantic notion of this evening.

The food was very expensive for what was served and I certainly wouldn't recommend anyone else to waste their money.

Zeenat is well known for both its excellent atmosphere and food. I eat there with my partner and we have taken our kids, too, on many occasions, and they are always made to feel very welcome and made a fuss off.

I have been going there for years, as the standard of food, whether it is from the menu or the buffet is so good and the best thing is the meat is so tender!

After visiting the tearoom I would highly recommend it to others and certainly visit again in the near future.

Although it was busy, the staff where friendly and willing to help. There was a wide selection of cakes on offer and one of the best coffees I've had for a long time.

10/10 in my eyes for customer satisfaction.

My friends and I went to Jumbos when we went into town. I have been before about 4 times and twice have felt very ill after but the last time I went I couldn't stop being sick. The food tasted and smelt awful. I do not recommend this Chinese buffet.

Just been to Akbar's on the road between Meadowhall and Rotherham this last weekend for a friend's birthday.

We got there at about 8PM on Saturday night and the large bar area was absolutely packed with people waiting to get a table. The restaurant doesn't take bookings for parties of fewer than 8 (there were 6 of us), so it is a gamble as to how long you will be waiting for a table. After waiting at the bar for what seemed like a lifetime, I finally got served. We then stood for about 45 minutes until a table became free and were shown upstairs to the large dinning room.

We started by ordering the obligatory poppadoms and pickle tray. This came quickly with the usual selection of mango chutney, yoghurt and mint sauce, a really spicy green chilli sauce, and some diced onion in what tasted like spiced up tomato ketchup. It was all so much better than the last Indian I ate at (Dosanj).

After we finished the poppadoms the table was quickly cleared, and then we had two different waiters both bring completely the wrong order to our table, rather than the tables to either side of us. Eventually we got our meals. I had ordered lamb palak, this was a really tasty curry with fresh spinach and a whole host of spices that gave the dish real depth of flavour. The lamb was really tender, falling apart in the sauce. My friend had the tikka masala, which was very sweet and without the chicken could have been served as a dessert; this was the only other dish I tried.

The pilau rice was really well spiced and as good as any you'll get, as was the large family garlic naan bread which comes hanging on the large antlers.

After we had finished the meal, the waiters cleared the table and brought us the bill straight away. We weren't too impressed at this, as even though we didn't want desserts, it would have been nice to have been asked. It would also have been good to have been offered a coffee.

All in all, the food is brilliant and well worth the wait. The low point is the service that doesn't really live up to the standard of the food, although I have experienced a lot worse.

We'll definitely go again, but it's probably best to avoid a Saturday (and probably Friday) if there are fewer than 8 of you.