Yankee's Reviews

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Sumeet Vohra - 27th March 2007

Rating: (Not rated - review added before star ratings introduced.)

I took my young son and one of his pals to Yankee's last week. Things looked promising initially. The atmosphere seemed relaxed, and the place cheerful enough. It soon turned out to the sort of unedifying experience that Sheffield restaurants specialise in.

A shared starter of nachos was fine. The kids wanted pizza with chips, and that's what they got. My ribeye steak ordered medium came positively well done.

It happens, so I didn't consider it a major issue. I did, however, think it a little odd considering that steak is a selling point on the menu, and the place was not busy.

I pointed it out to our waitress, and to be fair she took it away without fuss.

My replacement arrived after the kids had finished their food. A little irritating, as the idea was that we go out for a meal together, but it happens. My steak was cooked medium, and was as dull and tasteless a piece of protein as I have ever eaten.

The kids weren't keen on the children's dessert options, but fancied the chocolate fudge cake from the adult menu. I asked the waitress if they could share one, and she in replied that she would ask the chef. She returned with the news that the chef had refused to split the cake onto two plates. She stated that she would bring one portion, an extra plate and a knife and that I would need to divide the cake myself!

When she arrived with the much-anticipated gastronomic treat I asked "just out of interest" why the chef had not felt able to do this in the kitchen. She shrugged her shoulders and said that it would mean that he had to do it for everybody.

I let the matter drop, having established quite the level of sophistication that I was dealing with. Clearly the principals of customer service are thriving in this establishment. If a chef intends to treat his/her customers with arrogance and contempt, then the food had better be exceptionally good.

Yankee's has nothing to be arrogant about.